Security, common errors and next steps for Carer Payment

Protect your Carer Payment and avoid delays

Beskyt dine personlige oplysninger: never share your Customer Reference Number (CRN), myGov password, bankkonto antal, BSB-nummer or any personal information via text message, Facebook, email or unofficial websites. Be immediately suspicious of any unsolicited contact claiming to be from Centrelink or Services Australia and asking you to “confirm your banking details” or “verify your Carer Payment information”.

Services Australia will aldrig spørg efter din bankkonto details or myGov password via an unexpected phone call, SMS or email. If you receive such contact, report it to the Services Australia fraud tip-off line on 131 524.

⚠️ Common errors that delay Carer Payments

Forældede bankoplysninger: hvis du for nylig har ændret din bankkonto og har ikke opdateret din BSB-nummer og kontonummer with Centrelink via myGov or by calling 132 717, your fortnightly direkte indbetaling Kan returneres og tage yderligere dage at blive genbehandlet.

Missing a medical review: Centrelink periodically requires updated medical evidence to confirm the ongoing care needs of the person you are caring for. If you miss a medical review deadline, your Carer Payment may be suspended until the required documentation is submitted. Check your myGov inbox and letters regularly to stay ahead of any review requests.

Exceeding the temporary cessation of care (respite) days: as a Carer Payment recipient, you are allowed up to 63 days per calendar year of temporary cessation of care (including hospitalisation of the person you care for). If you exceed this limit without notifying Centrelink, your payment may be cancelled. Track your respite days carefully and report any changes to your caring arrangements.

Not reporting changes in your circumstances: if your income, assets, relationship status, living arrangements or the care needs of the person you look after change, you must report this to Centrelink promptly. Unreported changes can result in an overpayment debt deducted from future Carer Payments.

Luk din gamle bankkonto for tidligt: når du opdaterer din bankoplysninger, allow at least one full fortnightly cycle before closing your previous account. Do not cancel the old account until you have confirmed the first automatisk betaling has reached your new bankkonto successfully.

✅ Anbefalede næste skridt

Log ind på din myGov-konto nu og tjek dine næste to eller tre hver fjortende dag Carer Payment dates. Add them to your calendar and plan your essential expenses — medical costs, prescriptions, groceries, utilities and any scheduled direkte debiteringer — around each date to maintain a balanced budget throughout the fortnight.

If you also receive the Carer Allowance, Pension Supplement, Energy Supplement eller Rent Assistance as part of your fortnightly payments, review these amounts regularly in your myGov-konto for at sikre, at de er korrekt beregnet ud fra dine nuværende omstændigheder.

Check your myGov inbox for any outstanding tasks such as medical reviews, income reporting or requests for updated documents. Completing these promptly prevents payment suspensions and ensures your Carer Payment continues without interruption.

Share this guide with other carers in your family or support network. Keeping everyone informed about how the fortnightly cycle works, how to check official payment dates and how to avoid common errors supports better økonomisk planlægning and reduces the risk of fraud.

Brug kun de officielle kanaler for eventuelle forespørgsler: my.gov.au, the Centrelink line 132 717 or the Express Plus Centrelink app. Never click on shortened links or respond to unverified messages requesting your bankkonto details or CRN.

Hvis du bemærker en uoverensstemmelse i det beløb, der er krediteret til dig bankkontoTag et skærmbillede af din bankudtog og din myGov-betalingshistorik og kontakt Centrelink på 132 717 øjeblikkeligt. Tydelig dokumentation fremskynder enhver undersøgelse og korrektion af din Carer Payment.