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Official query: CURP, website, app and telephone lines
To find out your exact dateUse the official channelsHave your CURPidentification and the Banco del Bienestar cardPlease verify that your registered phone number and email address are active to receive messages. messages and alerts.
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In the portalEnter your CURP, choose the current bimester and confirm the modality (card/headquarters), location and schedule. In the app from the Welfare Bank, check balance and transactions and activate notifications to detect the deposit as soon as it occurs.
If your status appears as “Under validation”, indicates that there are reviews of your data or your payment method. The practical guide is to check again in 24–48 hours or go to a module If instructed to do so. In case of card replacement, confirm if you need activate The new plastic card will arrive before your due date, and the deposit will automatically migrate. Bring... pages and notes for each transaction for any subsequent follow-up.
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By official telephone lines You can confirm dates, register reports (for example, assignment to a different location than expected), resolve doubts about address, telephone or assistantand to know the location of temporary locationsWrite the report numberInclude the date and the agent's name, if provided. If you are summoned to an in-person meeting, arrive with plenty of time. original documents and, if possible, with a simple copy to attach if requested.
What will you see when you consult? Your estimated date of deposit or appointment, the modality (card/headquarters), the location and the schedule, in addition to messages from verification When there are changes to data, replacements, or re-entries into the registry. If you receive conflicting messages between the app and the portal, prioritize the most recent notice from the official channel and, if the difference persists, register a report.
Final tip: activate movement alerts in the banking app. This way you avoid going out if the deposit hasn't yet appeared. If you rely on ATMs, consider off-peak hours and confirm that the ATM has funds available. Have an alternative plan (a nearby branch or correspondent ATM) so you don't have to postpone your withdrawal due to a temporary issue.