Security, common errors and next steps for Carer Payment

Protect your Carer Payment and avoid delays

Proteggi le tue informazioni personali: never share your Customer Reference Number (CRN), myGov password, conto bancario numero, Numero BSB or any personal information via text message, Facebook, email or unofficial websites. Be immediately suspicious of any unsolicited contact claiming to be from Centrelink or Services Australia and asking you to “confirm your banking details” or “verify your Carer Payment information”.

Services Australia will Mai chiedi il tuo conto bancario details or myGov password via an unexpected phone call, SMS or email. If you receive such contact, report it to the Services Australia fraud tip-off line on 131 524.

⚠️ Common errors that delay Carer Payments

Dati bancari obsoleti: se hai recentemente cambiato il tuo conto bancario e non hai aggiornato il tuo Numero BSB E numero di conto with Centrelink via myGov or by calling 132 717, your fortnightly deposito diretto Potrebbe essere restituito e la sua rielaborazione potrebbe richiedere ulteriori giorni.

Missing a medical review: Centrelink periodically requires updated medical evidence to confirm the ongoing care needs of the person you are caring for. If you miss a medical review deadline, your Carer Payment may be suspended until the required documentation is submitted. Check your myGov inbox and letters regularly to stay ahead of any review requests.

Exceeding the temporary cessation of care (respite) days: as a Carer Payment recipient, you are allowed up to 63 days per calendar year of temporary cessation of care (including hospitalisation of the person you care for). If you exceed this limit without notifying Centrelink, your payment may be cancelled. Track your respite days carefully and report any changes to your caring arrangements.

Not reporting changes in your circumstances: if your income, assets, relationship status, living arrangements or the care needs of the person you look after change, you must report this to Centrelink promptly. Unreported changes can result in an overpayment debt deducted from future Carer Payments.

Chiudere il vecchio conto corrente troppo presto: quando aggiorni il tuo coordinate bancarie, allow at least one full fortnightly cycle before closing your previous account. Do not cancel the old account until you have confirmed the first pagamento automatico has reached your new conto bancario successfully.

✅ Prossimi passi consigliati

Accedi al tuo account account myGov ora e controlla i prossimi due o tre quindicinali Date di pagamento per chi assiste. Add them to your calendar and plan your essential expenses — medical costs, prescriptions, groceries, utilities and any scheduled addebiti diretti — around each date to maintain a balanced budget throughout the fortnight.

If you also receive the Carer Allowance, Pension Supplement, Energy Supplement O Rent Assistance as part of your fortnightly payments, review these amounts regularly in your account myGov per garantire che siano calcolati correttamente in base alle tue circostanze attuali.

Check your myGov inbox for any outstanding tasks such as medical reviews, income reporting or requests for updated documents. Completing these promptly prevents payment suspensions and ensures your Carer Payment continues without interruption.

Share this guide with other carers in your family or support network. Keeping everyone informed about how the fortnightly cycle works, how to check official payment dates and how to avoid common errors supports better pianificazione finanziaria and reduces the risk of fraud.

Per qualsiasi domanda, utilizzare esclusivamente i canali ufficiali: my.gov.au, the Centrelink line 132 717 or the Express Plus Centrelink app. Never click on shortened links or respond to unverified messages requesting your conto bancario details or CRN.

Se noti una discrepanza nell'importo accreditato al tuo conto bancarioFai uno screenshot del tuo estratto conto bancario e la cronologia dei pagamenti di myGov e contatta Centrelink su 132 717 immediatamente. Avere una documentazione chiara accelera notevolmente qualsiasi indagine e correzione del tuo Carer Payment.